FAQ
1. Where is my order confirmation email?
Your order confirmation email should arrive within 15 minutes of placing your order. Please be sure to check your spam or junk folders. If you have not received your order confirmation email, please email us at support@pickafind.com and a customer service associate will resend a copy.
2. How can I track my parcel?
Once your parcel has been shipped, you will receive a shipping confirmation email containing the tracking number. You can use this tracking number to monitor the progress of your parcel.
3. Where do you ship from?
We exclusively operate online, and our warehouses are located in China, where all orders will be processed and fulfilled.
4. What should I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact us by email with your order number, and we will review the situation to assist you. We want to ensure that you receive and enjoy your products, and we will do our best to help!
In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
- Check with your neighbors, building management, or security to see if they may have received it on your behalf.
- Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
5. What payment options do you accept?
We accept PayPal as our payment method.
At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.
6. Do you offer price adjustments?
Yes, we offer price adjustments within 7 days of the purchase order date for merchandise purchased from www.pickafind.com.
If you believe your order needs a price adjustment, please let us know.